ORDERING

We offer simple on-line ordering in each of our departments. We'd explain how it works, but it is simpler for you to just use it! Any questions may be directed to service@tshirtmagic.com

SECURE SHOPPING

Safe Technology: Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all your personal information, including credit card number, name, and address, so it cannot be read as it travels over the Internet. When you shop at T-shirt Magic, you'll be one of thousands of customers who have shopped with us safely without credit card fraud.

PAYMENT

CREDIT CARD

  We welcome VISA, MASTER CARD and AMERICAN EXPRESS.

All credit card payments will be verified before processing. Billing name and address must be the registered cardholder's name and address. Prices listed in US Dollars are billed in equivalent Canadian Dollars. Your credit card company may add a charge for currency conversion if you are outside of Canada.

MONEY ORDER

We accept money orders when they are:

• Completed for the full order amount in US Dollars

• An INTERNATIONAL MONEY ORDER (payable in Canada)

Your order receipt will provide all the information you need to complete a Money Order transaction. Your order will be processed when your payment is received. A $10.00 fee will apply if the Money Order needs to be returned for any reason.

SPECIAL PAYMENT OPTIONS

Special Payment Option are available when prearranged with us for orders exceeding $200.00.

Certified Cheque/Check

A certified cheque/check must be completed for the full order amount and Certified by your bank.

You will be emailed an order invoice which will provide all the information you need to complete a Certified Cheque/Check transaction. Your order will be processed when your payment is received. A $10.00 fee will apply if the Cheque/Check needs to be returned for any reason.

Bank To Bank Transfer

Funds may be transferred directly from your bank account. We recommend you print this information and take it to your bank when requesting your bank-to-bank transfer. Your order will be processed when your payment is received.  A $25.00 fee will apply if funds need to be returned for any reason.

*You do not need an Account Number to complete this transaction,
 only the Account Name and other information provided above.

SHIPPING

Most orders ship within 1-2 business days. Large volume orders may require an extra day. If any delays occur for any reason with your order, you will be notified immediately by email.

UNITED STATES

Orders are shipped via Air Mail or Expedited Mail.

Delivery Standards:

Air Mail: 3-7 business days

Ground: 6-9 business days

CANADA

Orders are shipped via Canada Post Letter Mail (single shirt orders) or Expedited Mail.

Delivery Standards:

Letter Mail: 2-8 business days

Expedited: 2-10 business days

Shipping Rates: Shipping rates are based on the weight of the order and are updated each time you add an item to your cart. You can view your shipping rates by viewing your cart.

Shipping Delays and Losses: If your order has not arrived within 10 business days please contact us at lateshipment@tshirtmagic.com and please send one of the following items:

Your Order Receipt
Your Shipping Notification
Your Name and Email Address

Import Duties and Tax: The buyer is responsible for any applicable import duty and local tax.

CANCELLATIONS

STOCK ORDERS

Stock Orders (items without personalization and/or customization and items and with only one stock print) can be cancelled anytime prior to shipping. Most stock orders ship within 1 business day.

PERSONALIZED/CUSTOM ORDERS

Personalized and custom orders (items with personalization and/or customization or printed with more than one design) can be cancelled anytime prior to printing. Most orders are printed within 1 business day of order placement.

EXCHANGES AND RETURNS

If item is defective:

T-shirt Magic warrants all items to be free from defect when shipped and defective items will be replaced. If your item is defective on arrival contact us at returns@tshirtmagic.com within 7 days of receipt for a Return Authorization Number and return instructions. (Items sent without a Return Authorization Number cannot be accepted and will be returned to sender.)

If item doesn't fit:

If you need to return or exchange your item contact us at returns@tshirtmagic.com within 7 days of receipt for a Return Authorization Number and complete return instructions. (Items sent without a Return Authorization Number cannot be accepted and will be returned to sender.) Personalized and customized items (includes items printed with more than one design) are not returnable or exchangeable. Exchange and return items must be in original condition and are subject to inspection and verification. Re-shipping charges will apply on all exchanges.

If you change your mind:

If you need to return or exchange your item contact us at returns@tshirtmagic.com within 7 days of delivery for a Return Authorization Number and complete return instructions. (Items sent without a Return Authorization Number cannot be accepted and will be returned to sender.) Personalized and customized items (includes items with more than one design on them) are not returnable or exchangeable. Exchange and return items must be in original condition and are subject to inspection and verification. Re-shipping charges will apply on all exchanges.